Q: Why the Program can’t identify my iOS device? A: It may be caused due to various reasons, just follow the steps to solve the problem:ġ.Check if your device is in recovery mode. If the USB debugging option is grey out on your phone, you might try to revoke USB debugging and Q: How to enable USB debugging on my Android? A: You can refer to this tutorial: If there is no prompt to remind you, you can find the corresponding drivers from the official "Enable" and the device will be connected to the computer successfully. Right click the certain node and check whether it is disabled. You can find the driver in Computer>Properties>Device Manager>Potableĭevice>Android Phone. Installed successfully but it still can’t be detected, please check whether the driver is disabled Prompt which will remind you to install the driver first. Q: How to install correct driver for my Android device? A: When connecting your device to the program, if there's no driver detected, there will be a pop-up ToĬheck this, please change another USB cable or computer to have a try. If the problem still exists, check if it is caused by broken USB cable or PC port.
Whether to allow USB debugging when running the program, click "OK" to always allow USB debugging on Then, if there is a message box popping up on your phone screen to ask Connection Q: Why my Android device can't be detected by the program? A: First of all, please install the right USB driver for your Android on your computer and enable Q: Can I get my device back to unrooted state after using the program? A: Yes, you can unroot your phone with some unroot apps to remove root. Please note that the suggested rooting methods might not be compatible with your device. If it isn’t rooted successfully, please root your device again. You can check your device with “Root Checker” app to see whether it has been rooted or not: Q: How to root my Android device? A: You can refer to these tutorials: Therefore, only after you root yourĭevice, Jihosoft WhatsMate will have the permission to scan your phone internal memory. As we know, rooting allows all third-party applications readĭata from the internal memory of Android phones directly. Root Problems Q: Is it necessary to root my Android before backing up WhatsApp/recovering WhatsApp? A: Yes, because WhatsMate is a third party software and all third-party applications can't read dataįrom Android internal memory directly. Download&Install Q: Can I install and launch this program on my Android device directly? A: Sorry, this program is a computer-based program, which means you have to download and run it on Note: If you cannot find a solution from the following answers, please contact our Support Team and send us the screenshots of the errors for evaluation.
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